The FoodShare Advocate is a full-time position that works with the FoodShare Program Manager and Advocacy team to complete FoodShare outreach, monitoring and education tasks. The FoodShare Advocate’s primary job duty is to assist customers applying for and maintaining FoodShare benefits and assist customers in connecting to other federal nutrition programs for which they may qualify. The FoodShare Advocate is responsible for helping potential FoodShare clients apply for benefits through ACCESS, assisting FoodShare beneficiaries in maintaining benefits through ACCESS, educating customers on how ACCESS works and administering surveys to customers to learn about policy and operational issues within the FoodShare program.

Essential Duties and Responsibilities

• Greet visitors in a friendly and professional manner.
• Educate and assist potential FoodShare applicants on how to use ACCESS to apply for benefits.
• Educate and assist existing FoodShare beneficiaries on how to use ACCESS to maintain benefits, including annual and six-month renewals, reporting case changes or checking case status.
• Educate both potential applicants and existing FoodShare beneficiaries about the FoodShare Employment and Training (FSET) program regulations and assist with compliance to maintain FoodShare benefits.
• Identify violations of client rights (civil, FS, customer service) and assist customer to remediate or file formal complaints.
• Educate applicants and clients on the use of technology—fax/scan; computers; ACCESS and telephones increasing customer independence.
• Ensure that each customer fills out an online ACCESS survey.
• Complete customer log sheet daily.
• Report, monitor and inform the process of applying for and maintaining FoodShare and FSET compliance.
• Advocate for dignified customer service as well as civil and FoodShare rights compliance.
• Assist advocacy team with other FoodShare assignments as directed by FoodShare Program Manager, Advocacy Director, or Chief Executive Officer.
• Travel within Milwaukee County required.
• Perform other duties as assigned.

Education and/or Experience

Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Other Skills and Abilities

Bilingual skills (Hmong or Spanish) preferred.  Experience working with low-income people in a customer service or social work capacity, experience or familiarity working with non-profit organizations.

Other Qualifications

Valid WI Driver’s License

Salary Range

$38,950- $56,050